Terms of Service

There is a strict no smoking policy on parts of our tour due to the nature of the areas we operate in. Hassle-free Tours manage the hazards of back-country and off road travel. You must follow the instructions of our driver guide at all times.

Please advise if you have any physical conditions or concerns that may affect your safety or enjoyment of our tours. We reserve the right to cancel or alter any part of the tour due to adverse weather conditions.

Cancellation Policy

Cancellations made outside 24 hours will not incur a cancellation fee, cancellations made within 24 hours will incur a 50% cancellation fee and cancellations made within 12 hours will be charged at full rate.

Clothing Requirements

Please wear sturdy footwear and bring a warm jacket with you on tour. New Zealand's weather can change very quickly so it is best to be prepared for 4 seasons in one day.

Dietary Requirements

Please make us aware if you have any dietary requirements when lunch is provided on tour. We can cater for vegetarian, vegan, gluten free etc.

Vehicle Changes

We reserve the right to use an alternative vehicle than is advertised. Due to mechanical or health and safety requirements.

Kaikoura Tour 

The comfort and safety of our clients is of paramount importance to us. If the sea and weather conditions are not suitable some local Kaikoura tour activities may be cancelled up to 15 minutes before their scheduled departure. (This includes; Whale Watch Kaikoura, Wings Over Whales, Dolphin Encounter and Albatross Encounter).

Hassle-free Tours will offer a partial refund if your local tour is cancelled and no other suitable alternative tour can be arranged.

Your Hassle-free guide will provide details on the day.